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Theme: Management
Type: Seminar
Status: Realized
Date: March 12, 2019 to March 14, 2019
Main Content: • How to assume branch manager responsibilities?
• How to promote a professional image?
• How to be socially intelligent?
• How to negotiate a business conflict and reach a win-win situation?
• How to build trust and long-term relationship?
• How to manage customer relationship?
• How to lead effectively?
• How to manage sales and maximize branch performance?
• How to understand customer’s needs and introduce banking services?
• How to coach effectively and motivate sales teams?
• How to propose banking product and services to customers?
• How to remain in compliance with bank and regulatory requirements?
• How to manage and report ethical issues?
• How to prevent and manage banking fraud?
• How to detect information security breaches?
• How to manage different security issues?
Objectives: The course provides participants with the knowledge and skills to manage their branches in a professional, ethical and competent manner, and to drive better results for the bank in situations where long term relationships with customers are important. Participants will also experience blended learning on ABL’s e-learning platform ABL-eT (Ability) that includes online pre-courses and knowledge assessments.
Partitcipant Profile: • Branch managers and future branch managers
• Deputy branch managers
• Banks’ employees as part of their management development program
• Branch network managers and deputy managers.
Duration: Three-day training activity.
Fees: 1200$ (+11% VAT)

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Saifi, Gouraud Street - PO Box 976 Beirut, Lebanon
Beirut, Saifi, Gouraud street, ABL Bldg
Postal Code: Beirut 2028 1212 Lebanon
P.O.Box: 976 Beirut, Lebanon
Tel/Fax: (961) (1) 970500/1